Refunds and guarantees

Last updated: 15 November 2026

Under the Electronic Communications and Transactions Act you may cancel your purchase within 7 days, without giving a reason. On top of that, we offer a 30-day money-back guarantee: if the folder isn’t right for your practice, email us at thehoord@gmail.com and we’ll refund you in full within 30 days.

30-day money-back guarantee

If the folder isn’t right for your practice, email us within 30 days of purchase and we’ll refund you in full, no questions asked. The templates stay yours. This is in addition to your rights under the Consumer Protection Act and the ECT Act, including the 7-day cooling-off period.

Cooling-off period (ECT Act, section 44)

Where the ECT Act’s cooling-off right applies to your purchase, you may cancel without reason and without penalty within 7 days, and we refund you within 30 days of your cancellation. Our 30-day guarantee already covers those 7 days and more: one email is enough.

How to ask for a refund

Email thehoord@gmail.com from the address you used to order. We refund you through the payment method you used.

Delivery problems

If the templates have not reached you within 48 hours of payment, or a file is missing, damaged or won’t open, email us from your order address: we fix it or resend the files, or refund you in full if you prefer.

Your other rights

Nothing on this page limits any right you may have under the Consumer Protection Act 68 of 2008 or the ECT Act. If you think something we sold you is defective or not as described, email us and we will put it right.

The Psych Practice Sorted team · Contact: thehoord@gmail.com