Privacy Policy

Last updated: 15 November 2026

This policy explains what personal information we collect when you visit this page or place an order, why we collect it, who we share it with and how you can access, correct or delete it. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Who we are

The responsible party for your personal information is The Foorge (NRT F-421429-V), Carrer de l’Estadi 18, 1-1, AD500 Andorra la Vella, Andorra, which runs this page and the product. Orders and payments are handled by Moonshot Marketing Agency LLC (USA): see our Terms of Sale. For any privacy request, including to our information officer, write to thehoord@gmail.com.

What we collect

Order details: the name and email address you enter at checkout.
Payment details: payments are processed by secure third-party platforms. We do not receive or store your card details.
Technical visit data: IP address, browser, date and time, processed by our hosting provider to serve the page securely.
Ad parameters: for up to 30 days, your browser keeps the parameters of the ad you came from (utm_*, fbclid) so we know which ad led to an order.
Meta pixel: this page uses the Meta Platforms pixel to measure our ads (page view, price viewed, checkout started). The pixel may set cookies (for example _fbp). After a purchase, our order platform sends the purchase event to Meta (Conversions API).

We do not ask for health information and we do not need any information about your clients.

Why we collect it

To deliver your order (the contract between us): the welcome guide straight away and the templates by email within 48 hours, plus the updates included for 12 months.
To handle refunds, guarantee requests and questions.
To keep the page secure and to measure which ads work (our legitimate interest).

Emails

We email you about your order and its updates. We only send you direct marketing emails if you have given us your consent first (opt-in), as section 69 of POPIA requires. Not unsubscribing is never treated as consent. Every marketing email identifies us and includes an unsubscribe link, and we stop as soon as you unsubscribe. You can withdraw your consent at any time by emailing thehoord@gmail.com.

Who we share it with

Our order platform Impultienda, the payment provider Stripe, Moonshot Marketing Agency LLC (payee and issuer of receipts), our email provider, our hosting provider Cloudflare, Inc. and Meta Platforms (ad measurement). They process it on our behalf or for the purposes above. We do not sell your personal information.

Transfers outside South Africa

We and these providers are located outside South Africa, mainly in the United States, Andorra and the European Union. Your information is transferred to and processed in those countries because this is necessary to perform the contract you enter into with us when you order, as section 72 of POPIA allows.

How long we keep it

We keep order details for as long as we need them to deliver the product, honour the guarantee and meet our accounting obligations. Ad parameters stay in your browser for up to 30 days.

Security

We and our providers use reasonable technical and organisational measures to protect your information. If a security compromise affects your personal information, we notify you and the Information Regulator as POPIA requires.

Your rights and complaints

You can ask whether we hold personal information about you, ask for a copy of it, ask us to correct or delete it, and object to its use for direct marketing at any time, by emailing thehoord@gmail.com. If you have a privacy complaint, email us first and we will reply within 30 days. You also have the right to lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za.

The Psych Practice Sorted team · Contact: thehoord@gmail.com